Contacts

Student Services
Raiņa bulvāris 19, Riga

Tālr.: +371 67034777

e-pasts: studentu.serviss@lu.lv

Address: Raiņa bulvāris 19, Riga,  LV-1586
Telephone: (+371) 67033963 
Email: info@lu.lv 

IT helpdesk telephone: (+371) 67034999

E-mail: datu.specialisti@lu.lv 

How to Submit Complaints, Suggestions and Feedback to the University of Latvia 

At the University of Latvia (UL), we believe that continuous improvement and openness are key to success. Therefore, we highly value everyone’s opinion and encourage you to share your suggestions, feedback, or complaints. 

For your convenience, we offer several ways to contact us and provide information. Regardless of the channel you choose, all information received is centrally collected and carefully reviewed. We operate on two levels: (1) faculty level, where matters relate to studies, academic staff, or the administration of a specific faculty, and (2) University level, where matters concern the University as a whole, administrative issues, breaches of academic ethics (including sexual harassment), or whistleblowing reports. 

Your submission will be registered in accordance with data protection requirements. We will send you a confirmation that your submission has been received, we will assess the facts and respond to you through your chosen communication channel in accordance with the applicable laws and regulations of the Republic of Latvia. Afterwards, your data will be anonymised and used for statistical purposes to help improve our processes and ensure the best possible experience for you. 

Submission Methods and Review Levels 

Submission by E-mail, e-Address or In Person 

Who can submit: Students, staff, alumni, and other individuals 

Review level: Faculty or University level (depending on the matter) 

E-mail: lu@lu.lv 

e-Address: www.latvija.lv 

In person: Raiņa bulv. 19, Riga 

Submission requirements: University of Latvia Regulatory Framework 

Online Submission Form 

Who can submit: Students, staff, alumni, and other individuals 

Review level: Faculty or University level (depending on the matter) 

Submission requirements: University of Latvia Regulatory Framework 

Submit an application 

Anonymous Suggestion and Complaint Box 

Who can submit: Anyone 

Review level: University level 

In person: Ground floor foyer, Raiņa bulv. 19, Riga 

Whistleblowing 

Who can submit: Any individual who, in the course of performing work-related duties or establishing legal relations, has obtained information which they reasonably believe to be true and wishes to report a possible violation to UL, a trade union, the State Chancellery, or another competent authority. 

Review level: University level (enhanced confidentiality) 

E-mail: trauksme@lu.lv 

More information: UL portal section Whistleblowing 

In person: Room 136, Raiņa bulv. 19, Riga 

Google and Facebook Reviews 

Who can submit: Anyone (the review will be publicly visible) 

Review level: Public reviews without formal review procedures 

UL Google Profile 

UL Facebook Profile 

UL Student Council 

Who can submit: Students (including anonymously) 

Review level: Student representation body 

E-mail: lusp@lusp.lv 

More information: UL Student Council website